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SwissDESK

Help in seconds. Not days.

With SwissDESK we connect – with your consent – securely to your PC, POS or server and solve problems straight away. No call-out, no waiting.

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Only with your consentEncrypted connectionFor PC, POS and server

What SwissDESK does for you

Instant help

We see what you see and fix it straight away.

Secure

Encrypted connection, only with your approval.

No call-out

No waiting for a technician.

For all devices

PC, POS, server and signage players.

Personal

Our support team knows your systems.

Maintenance

Updates and checks done remotely.

Remote support: fast help instead of long waits

When the till stops working, the printer won't print or a program freezes, every minute counts. It often takes hours for a technician to arrive. With SwissDESK we connect securely to your device – only with your express approval – and solve the problem directly and remotely.

You start the session yourself through a small support app and can see what we are doing at all times. The connection is encrypted and ends as soon as the problem is solved or you end it. Without your approval no access is possible.

SwissDESK is designed for PCs, tills, servers and signage players. Because our support team knows the systems we set up for you, there is no need for long explanations. Many faults can be fixed in minutes – with no call-out and no call-out charges.

Besides helping with faults, we use remote support for updates, checks and small adjustments. That keeps your systems up to date and secure without interrupting your business.

Typical use cases

At the till

Till, receipt printer or terminal not working as usual? We check straight away – while your business keeps running.

In the office

We fix problems with email, printers or programs on screen instead of waiting for an on-site appointment.

Screens and cameras

We check and update signage players and camera recorders remotely.

The difference: everything connected.

Others deliver a product. Miliko delivers a system – POS, payments, ERP, fiduciary services and infrastructure from one Swiss partner who brings it all together.

SwissDESK
+
SwissPOS

Help at the till without waiting for a technician.

One contactOne invoiceSwiss support

Who is it for?

SwissPOS customersOfficesHospitalityRetailPractices

How to get started

  1. 1
    ConversationWe get to know your business.
  2. 2
    QuoteClear proposal, binding quote.
  3. 3
    ImplementationSet-up and training on site.
  4. 4
    Ongoing supportSupport and further development.

Frequently asked questions

No. A session only starts if you approve it.

A small support app. You will be able to download it here as soon as SwissDESK is available.

Yes. SwissDESK is designed for PC, POS and server.

Yes. The connection is encrypted and is only established if you actively approve it. You can end it at any time.

Yes. You see your screen as usual and can follow every step.

For customers with a maintenance contract, support is included within the agreed scope. Without a contract we charge by time spent – you receive clear information in advance.

Then we arrange an appointment at your premises.

Quote for SwissDESK

Tell us briefly what it is about. We will get back to you personally.

Request a quote